
INTEGRATED GLOBAL BUSINESS SERVICES (IGBS): A PATHWAY TO EXCELLENCE
Future proof your processes
Discover Our Innovative Approach to Streamlining Operations At Scale

About Us
Your Organization's Response to Sustainability, Artificial Intelligence and Macroeconomic context
COZIA serves as your shared services/ global business services partner, providing comprehensive solutions to all your non-core operations.
Our approach ensures seamless integration and top-quality service delivery, tailored to the unique needs of each client, covering functions like Finance, Procurement & Supply Chain, Marketing, People & Culture, Technology or Customer Support.
Our fundamental business framework is KINETPRISE, an internally developed model aimed to drive the structural reinvention for global organizations, in response to a very uncertain and challenging global environment.
Our Services
Ready to empower your
success with our expertise.
Seamless Customer Engagement
Elevating client experiences
Customer Support
We provide comprehensive customer support services, ensuring seamless and satisfying interactions through efficient call center operations and effective ticketing system management.
Strategic Marketing Solutions
Holistic marketing approaches
Marketing
We deliver extensive marketing services, from brand development to digital advertising, aligning comprehensive strategies with your business goals.
Tech Innovation Partners
Tailored technological solutions
Technology
Our role is to drive digital transformation by recommending cutting-edge technologies, tailored to your unique business requirements.
Dynamic HR Management
Comprehensive HR services
Human resources
Providing a full spectrum of HR services, we focus on talent acquisition, performance management, and fostering workplace diversity and inclusion.
Financial Operations Expertise
Comprehensive financial management
Finance
Offering a wide array of financial services, we handle everything from accounts payable to financial reporting, enhancing your financial controlling capabilities.
Supply Chain Excellence
Optimizing procurement processes
Procurement & Supply Chain
Our services span the entire procurement spectrum, from strategic sourcing to spend analysis, aiming to optimize your supply chain efficiency.
Business consultancy
Strategic recommendations
Business consultancy
Elevate your business with our tailored consultancy services. From meticulous data analysis to strategic decision-making, we specialize in custom solutions designed for your organization's unique needs
Business Approach
Transforming Operations with a Structural Reinvented Global Business Services
To address global, organizational and GBS challenges, we are driving a structural shift within global organizations.
We operate in a greenfield environment, which provides agility, cost efficiency and a more fluid change management process with low risks.
We put our clients’ interests first and leverage best practices across multiple organizations, industries, geographies and ecosystems.
We provide tailored solutions, eliminating the burden of the establishment and management of shared services or Global Business Services (GBS) legal entities.
Our services extend to defining scope, leading process transitions, crafting comprehensive process documentation, conducting process mapping, and implementing horizontal redesigns and full operational support across all your non- core business functions.
Additionally, we develop innovative concepts and strategies aimed at maximizing customer satisfaction.
Aiming to achieve:
Cost savings in your first year with us.
Improvement of your current KPIs.

Innovating for Efficiency
Discover Cozia Difference: Where Innovation Meets Efficiency.
Expertise in Global Business Services
We specialize in creating efficient, unified business operations through our integrated GBS model. Our expertise enables organizations to streamline processes across finance, technology, HR, and more, fostering a collaborative and cost-effective environment. We create a supportive culture for multiple Global Business Services (GBS) and shared service structures, fostering collaboration and maximizing the utilization of best practices, skill sets, and expertise.
Tailored Solutions for Every Client
We understand that each business is unique. That's why we focus on providing bespoke solutions, meticulously crafted to fit your specific needs and goals. Our dedicated team works closely with you to create strategies that are aimed to simplify your internal processes and create horizontal functional interdependencies.
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FAQ
Your Questions Answered: Global Business Services and Shared Services Insights
Dive into our Frequently Asked Questions to gain clarity and insights about global business services and shared services.
A shared service is a business model where specific operational functions, such as finance, human resources, or information technology, are consolidated into a centralized unit and shared among different departments or business units within an organization. This centralized service center aims to improve efficiency, reduce costs, and enhance overall effectiveness by streamlining processes and standardizing services. Shared services often involve the use of common resources, technologies, and expertise to serve multiple parts of an organization, fostering economies of scale and resource optimization.
A Global Business Service (GBS) is a centralized, integrated entity within an organization that provides shared services on a global scale. GBS goes beyond traditional shared services by consolidating and managing various business functions and processes, not only within a single location but also across different regions and countries. This model is designed to optimize efficiency, standardize processes, and improve collaboration across the entire organization. This approach allows organizations to leverage economies of scale, implement standardized practices, and enhance overall performance.
Shared services and GBS lead to increased efficiency, reduced operational costs, improved service quality, and allow for a more strategic allocation of resources.
Common functions include HR, IT, finance, customer support, procurement, and logistics, but can vary based on the organization’s needs.
GBS integrates a more extensive range of functions and processes, aiming for a holistic approach to service delivery across the entire organization on a global scale.
Successful implementation relies on a perfect synchronization of various factors such as: clear strategy, stakeholder buy-in, effective change management, process mapping and standardization, talent management and training, clear definition of service level agreements and corresponding reporting, continuous process improvement and a strong customer focus.
We are here to
answer any
questions you may have
Tell us everything about your challenge, we will be glad to help. Fill out the form or, if you prefer, send us an email.